Sales and Returns

Returns

All purchases are final with animals, we do not accept returns. This is due to quarantine. We endeavour to sell all our animals in the best condition we can provide for them and make available for our customers as much information and post purchase help as possible. Veterinary checks are available before purchase.

With items we sell new, customers are welcome to check their item in box and in store before taking it home to ensure items are complete and unbroken. We will only accept exchange on these items once they leave the store if you are unhappy with your purchase.

We do not accept refunds or offer warrentys. We will however exchange if you are not happy with the condition of your items once you leave our store.

Second hand items are sold in as is condition. Customers are given stipulations to guarantee they are in working order as well as clean and usable. No returns, exchange only.

Exchange conditions. We will accept exchange items back from you up to a period of 28 days after sale in the same conditioon they were bought and with ALL the material for packaging, so please keep your receipts.

No reciept, no exchange. Please endeavour to keep your receipts, either digital or paper. If you do not have one then we will not exchange any items without proof of purchase.

These are our sale and return stipulations. We offer no special deals for friends and family or favourite customers. Everyone is treated with the same level of respect and courtesy to ensure equality for all.

If at any time you cannot accept our stipulations or become irate with staff or elavate your emotions or behaviour to an unsatisfactory state, please bear in mind that at all times you are on private property when in our store and can and will be removed by force or by the Police if necessary. Our conditions are for our business and to protect us, if we cannot come to a workable solution and you cannot follow our business stipulations, then you are free to contact Fair Trade. The same goes for any email communications, all emails are kept for possible legal reasons.